Digital Client Service Specialist


Job Description:

The Digital Client Specialist is responsible for working with WDSU sales account executives and their clients to ensure successful advertising campaigns. We’re looking for candidates who can provide superior customer service to our clients and sales representatives and understand the sense of urgency inherent in working with a sales organization.

Specifically, the person will work with the sales force on processing advertising contracts, obtaining creative materials, and coordinating the schedule and launch of advertising campaigns. We’re looking for an organized, detail-oriented team player with exceptional written and verbal skills, and the ability to prioritize and manage time effectively. A positive attitude and professional demeanor is essential along with the flexibility to work in a rapidly changing environment.

Responsibilities Include:

Campaign management and sales revenue analysis
Build, traffic and schedule advertising creative
Proactively monitor, analyze and optimize all online advertising performance from creating insertion order to post completion
Effectively communicate with internal teams (sales, production, finance) and external clients on performance and delivery of commitments
Provide troubleshooting assistance for creative and operations-related issues for all campaigns
Work directly with Digital Sales Manager and sales team to provide detailed client service and execute integrated marketing plans
Prepare strategic PowerPoint proposals based on customer needs
Develop creative concepts for digital campaigns and communicate effectively to creative team
Key Requirements:

Online advertising trafficking, sales coordinator/planner or related experience
Experience with web technologies (HTML 5, Flash, JavaScript)
Working knowledge of DFP and Google Analytics
Advanced experience with Microsoft PowerPoint, Word and Excel
Experience with programmatic advertising a plus
Ability to thrive in a fast-paced work environment, manage multiple projects and tight deadlines
Strong focus on teamwork and self-starter
Extreme attention to detail and time management skills
Desire to provide exceptional customer service and exceed client expectations
BA/BS or equivalent

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